How 101 Express slashed employee churn by 43%

Background

101 Express is a multi-location automotive business based in the Bay Area, California. It specializes in emissions testing and DMV services for all vehicle makes and models and ensures all its customers are compliant with state laws. Since its founding in 2015, it has expanded to 5 locations and 15 employees, serving tens of thousands of customers every year.

Main Challenges

Before using Breakroom, the main challenges 101 Express faced included:

• Owners, managers, and employees would text each other separately, leading to siloed conversations and inefficient communications
• Managers would spend a lot of time communicating important announcements to employees individually
• Owners and managers would have to visit each location frequently and in-person to ensure operations are running smoothly
• Employees would not report operational or HR issues, leading to lower team morale and higher employee churn
• Using Excel spreadsheet to create employee schedules and sending the team a screenshot of the schedule via group text
  

Main Solutions

Breakroom helped 101 Express with the following solutions:

• Unified communications across owners, managers, and employees so everyone across all locations is on the same page and knows what is going on
• An easy-to-use mobile app that is easy to adopt for employees of all ages (20-70) and different levels of technological knowhow
• Announcements feature that managers use to efficiently broadcast important updates to everyone
• Group messaging for new trainees to ask questions and for tenured employees to share learnings
  

The Outcome

• Reduced annual employee churn by 43%
• Improved decision making and increased transparency by reducing reliance on texts and phone calls
• Decreased amount of time spent on scheduling from hours to minutes every week
• Ensured all employees and locations stayed compliant with state regulations