Background
Coastal Calibration provides vehicle inspection services, specifically focused on the various safety and driver assistance systems. Coastal Calibration is working with auto repair and auto body shops daily to ensure vehicle sensors, cameras and other advanced technologies are working properly and keeping its passengers safe.
Main Challenges
Before using Breakroom, the main challenges Coastal Calibration faced included:
- Operations, Sales, and Finance departments were communicating with each other ineffectively and in-silos
- Leadership required daily meetings with staff to ensure operations were running smoothly
- Managers would spend a lot of time communicating important announcements to employees individually
- Customer payments and deposits were not communicated to Finance, leading to significantly more time spent on bookkeeping
- Issues with customers would have to be communicated via meetings and phone calls
- Employees leaving meant group texts has to be recreated and history is lost
Main Solutions
Breakroom helped Coastal Calibration with the following solutions:
- Unified communications across owners, managers, and employees so everyone across all locations is on the same page and knows what is going on
- Separate channels created for different topics and audiences such as customer payments, leadership, expenses & receipts, etc
- Announcements feature that managers use to efficiently broadcast important updates to everyone
- Read receipts and reactions to know who has read important messages related to customers
- Removing employees from Breakroom is easy and keeps previous message history
The Outcome
- Reduced the # of meetings with staff from everyday to only three times a week (40% reduction)
- Significantly reduced the amount of time spent on bookkeeping and scheduling
- Improved decision making and increased transparency by reducing reliance on texts and phone calls
- Increased team morale by making it easier to reach leadership and managers
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