Background
Breakroom is deployed across over 1,000 Taco Bell corporate-owned and franchise locations. With Breakroom, Taco Bell can facilitate real-time communication among team members to handle shift coverage, deliver important announcements, or acknowledge outstanding performers. This seamless communication fosters transparency and ensures everyone stays aligned.
Breakroom's frictionless onboarding and dedicated support enabled the roll out to 30,000+ Taco Bell corporate and franchise team members quickly and efficiently.
Main Challenges
Before using Breakroom, the main challenges Taco Bell faced included:
- Finding last minute replacements for no-shows would require RGMs to text and call each employee which takes a lot of time
- Updated schedules were only available at the store, leading to employees missing their shifts
- Broadcasting information from corporate to the frontline was tedious and untrackable
- Managers spent a lot of time communicating important announcements to employees individually
Main Solutions
Breakroom helped Taco Bell with the following solutions:
- Unified communications across owners, managers, and employees so multiple communication methods are no longer needed
- Separate accounts for each store to keep communications relevant and organized
- A mobile app that was easy to use for employees of all ages and different levels of technological knowhow
- Uploading schedule to Breakroom so it is instantly shared with all team members
The Outcome
- Sharing real-time metrics with the team more frequently, leading to better results
- Reduced employee churn and boost team morale with employee recognition tools such as Kudos and birthday celebrations
- Above Store Leadership has direct line of communication with their frontline workers
- Decreased amount of time spent on communicating with managers and employees
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